In a statement released on its Twitter account, EcoCash warned agents against charging customers extra to cash out.
Said EcoCash:
Do not be caught charging customers extra to Cash Out. It is prohibited and attracts serious penalties.
In October last year, former Finance Minister Patrick Chinamasa urged the public to report Ecocash agents who are charging extra to the Reserve Bank of Zimbabwe (RBZ) or Econet. The practice of charging extra to cash out started when cash shortages got worse.