The Midlands Provincial Minister, Larry Mavima had a reality check on Tuesday when he visited the passport offices in Gweru.
The minister made an unannounced visit and was ‘disappointed’ to see the struggles the general citizenry has to endure to get the documents. He said
I was very disappointed with what I saw. Some villagers from far areas like Mberengwa, Gokwe and Lower Gweru actually told me that they sleep outside the offices for days without getting their travel documents.
They complained that the pace at which the queues move is slow and sometimes time lapses with no one being served.
In this new dispensation, we do not allow such things to happen because we want our people to be served timeously when they seek services at public institutions. It is, therefore, my call that things must change at the Registrar’s Offices.