The Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) said that it will continue to review all tariffs charged by service providers.
This was revealed by POTRZ director general Gift Machengete while responding to a letter from the National Consumer Rights Association (NACORA).
The consumer rights watchdog had complained over the tariff hike by telecoms companies at the end of April following the removal of the 1:1 US dollar and bond note fixed exchange rate by the Central Bank. Said Machengete:
The authority will continuously review all tariffs for telecommunication services in line with cost movements and other market dynamics as usage traffic.
This is aimed at balancing operator viability and service affordability using the cost-based criteria in line with international best practice and not simply benchmarking on what other countries are doing.
The authority will work towards having all operators putting in place mechanisms to ensure consumers are protected from bill shocks.