Econet Wireless Zimbabwe (EWZ) says its customer subscriber base has hit 14.9 million, up from 13.2 million in the previous year.
This was revealed by EWZ chief executive officer, Douglas Mboweni as he presented the Integrated Annual Report for the year 2022 this week. He said:
We maintained customer market share leadership as we focused on addressing customers’ pain points.
During the period, we added 1.7 million new customers to stand at 14.9 million customers, up from 13.2 million in the previous year.
According to the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) 4th Quarter Report of 2021, Econet’s market share of mobile subscribers closed at 64.9%.
The company’s market share of internet and data traffic was at 75.9%, up from 74.1% the previous quarter, the POTRAZ report showed.
During the period, Voice traffic increased by 17%, data consumption was up 48% whilst SMS traffic was down 19% compared to the same period last year.
Econet said Customer Satisfaction (CSAT) improved by 14% in 2022 from 64% to 73% due to improved data connectivity through the commissioning of 120 LTE core-located sites across the country.
Going forward, the company said its focus will be on deploying new network technology and enhancing the digital lives of Small to Medium Enterprises, the government and its business-to-consumer (B2C).
More: NewZimbabwe.com