Public transport players say they are committed to going beyond merely being transporters to improving the sector with modern and customer-friendly buses.
Zimbabwe Passenger Transport Organisation (ZPTO) chairperson Sam Nhanganga said they seek to ensure that passengers are safe and are treated with dignity.
Nhanganga made the remarks while addressing delegates during a passenger safety and rights campaign in Harare on Tuesday. He said:
Zimbabwe transport operators have revised the need to go beyond the elementary nature of our core business, which is being transporters of commuters from one destination to another.
We have seen the need to invest in our customers’ key expectations and strive to go beyond them, in a modern world where transport service is in essence comfort, amenities and hospitality, of course not forgetting passengers’ safety and the need to treat passengers with respect while ensuring that their rights as consumers of our services and their dignity are upheld.
Thus, we have imported and continue to import the best buses suitable for our roads and climate.
They have the amenities and comfort for your travel whether on the highways or short local distances. These buses have passenger liability coverage.
What this means is that there is an assurance of full compensation in the event of death or injury to the passenger.
Nhanganga implored commuters to desist from using private cars and pirate taxis as they risk falling prey to robbers.
Zimbabwe has been experiencing a transport crisis since the onset of the COVID-19 pandemic after the government monopolised transport through State-owned ZUPCO which, however, failed to cope with demand. | NewsDay