Nyaradzo Life Insurance Company has confronted a client who claimed on Facebook that the company had rejected a claim on his policy following the death of his son.
Mr Farai Paruwani claimed that he was paying US$19.80 per month for 15 years but only defaulted 3 months within which his son died. He said Nyaradzo refused to bury his son.
Nyaradzo then got in touch with Farai suggesting that he misrepresented facts and demanded that he furnishes them with evidence supporting his claims. He said he had made an error. In a letter seen by Pindula News, Nyaradzo said:
RE: FARAI PARUWANI- YOUR FACEBOOK POST OF 19 OCTOBER 2022.
The above matter refers:
We write to seek confirmation and clarity on a statement you posted on your face book page to the effect that Nyaradzo Life Assurance had repudiated a claim on your policy number SCPK487327 after you had made premium contributions for 15 years. To quote you stated. “I was a loyal Nyaradzo client for 15 years and my son got sick defaulted for 3 months and they refused to bury. I was paying USD19.80 per month and lost USD3564. I negotiated to pay for the 3 months and asked them to even add penalty fees and they flatly refused with evidence In front of them on why and how I failed to pay for the 3 months! Such level of Inhumanity is something I will never forgive them for, there is no “Sahwira” like that and I your statement stop saying you are there during difficult times just stop it! You are only there when my pocket is full!!!”
We kindly request that you confirm the truthfulness of this statement by providing us with evidence to that effect because what we have on our records tells a different story.
Looking forward to your valuable feedback and assistance in putting this matter to rest.
Yours Sincerely
Patrick Mhuka
General Manager
In his letter, Farai said:
Dear Mr. Mhuka
RE: FACEBOOK POST OF 19 OCTOBER 2022 – RESPONSE
I am writing in response to your letter dated 23 October 2022 in which the above matter refers. After going through my personal records against the records I was furnished with by your organisation, I realised what I have is wrong. I, therefore, want to sincerely apologise for this error on my part and I have since withdrawn my statement from Facebook. Very sorry Sahwira!
Yours Sincerely, Fara! Paruwani
Nyaradzo came under fire in recent weeks over alleged “fraud” with some clients claiming that they did not get a refund for policies that lapsed a few months before the death of persons on the policies.