Job Description
Cimas is searching for a Customer Experience Representative to provide telephonic, email, social media platforms and internet points for customers to obtain information and support regarding company products and services.
Duties and Responsibilities
- Attending to inbound calls.
- Resolving member queries and complaints.
- Tracking members' payments.
- Tracking and reporting trends in customer calls.
- Upselling of products and services.
- Identifying, documenting and reporting customer call trends.
Qualifications and Experience
- A Diploma in Business Management, Marketing Management, Customer Services or equivalent.
- At least 2- 4 years working experience as a Customer Experience/Business Administrator or in a similar or related environment.
- The ideal candidate should possess clear verbal and written communication skills, with a capacity to produce accurate reports.
- Additionally, the candidate should be able to analyse and solve work-related problems to achieve the correct outcomes.
Other
How to Apply
If you are interested and you meet the stipulated requirements, please submit your letter of motivation and CV to: cimasrecruitment@cimas.co.w, clearly highlighting the position applied for in the email subject. Applications to reach the above no later than 07 October 2024.