Job Description
Provide service to BancABC banking customers in a professional manner, through processing transactions, selling bank products, and providing information and advice to banking customers and non-customers on the bank’s products and services. Paying special attention to detail policy and procedures.
Duties and Responsibilities
- Cross-selling of bank’s products and services.
- Attend to general customer inquiries and provide accurate information.
- Customer Service.
- Processing Foreign currency switches for all currencies.
- Redemption of local and international remittances.
- Cash withdrawals and deposit-taking.
- Processing Bill payments.
- KYC-lite account opening and collection of account opening forms
- Transaction capturing.
- Daily recording and reporting of transactions processed.
- Daily cash position reporting to Supervisor.
- Secures all security items, including cash, date stamps, and system access.
- Maintain a high level of customer service at all times.
- Adhere to policy and procedure both internal and external for the protection of the customer.
- Cash balancing regularly.
- Attend to and resolve basic technical failures (first-line support).
- Assess and escalate of system related issues timeously.
Qualifications and Experience
- 2 ‘A’ Levels.
- 5 ‘O’ levels including Mathematics and English.
- Studying towards an IOBZ qualification an added advantage.
- 1 Year experience in Telling preferably in a banking environment.
Skills and Competencies:
- Good problem-solving skills, expressing the ability to question, listen and understand and respond to customer queries timely.
- The ability to show empathy (where necessary) to diffuse and resolve customer dissatisfaction.
- Friendly, cheerful and well groomed.
- Excellent interpersonal skills.
- Ability to use own initiative.
- Strong time Management skills.
- Team player with ability to work in a dynamic cultural environment.
- Knowledge of legal and regulatory issues typical for the country banking system.
Other
How to Apply
Interested applicants who meet the job requirements should e-mail their CVs to: Careerszim@bancabc.co.zw with the Heading: “Kiosk Roving Teller” (Harare/ Bulawayo)
NB: Appointments will be made in compliance with BancABC’s recruitment policy.
Deadline: 16 October 2024 1630hrs