Job Description
Applications are invited from suitably qualified persons to fill in a vacancy that has arisen in the Group.
The Service Manager, who reports to the Business Unit Manager, serves as a direct link between our customers, service team, and business partners, and is in charge of ensuring best practices and providing exceptional customer service.
Duties and Responsibilities
- Overseeing the timeous diagnosis, repairs and maintenance of Trucks and Buses at the dealership Allocation of duties and allocation of jobs (trucks and buses) to artisans.
- Outsourcing jobs not undertaken in-house in conjunction with the Parts Manager and Branch Manager.
- Liaising with the parts Dept over required parts.
- Overseeing Quality Control, safety and security issues in the workshop.
- Facilitating the safe and prompt collection, repairs/ service/ and delivery of customers trucks and buses Overseeing housekeeping in the workshop.
- Developing rapport with colleagues, customers and suppliers Overseeing all warranty and claims procedures from the OEMs.
- Maintaining the workshop according to the company's and OEMs Visual Standards.
- Ensuring that all staff are up to date with Truck and Bus developments.
- Ensuring that all staff are trained.
- Ensuring that customer complaints are investigated thoroughly and resolved.
- Ensuring that all Artisans, Service Advisors, Foreman, Chargehands are fully utilized and occupied.
- Ensuring that a database of all clients is developed and maintained.
- Preparing budgets for the department.
- Networking with all dealers, suppliers, customers, other managers.
Qualifications and Experience
- Previous/ current experience with Trucks is a must.
- Class 1 qualified journeyman.
- Workshop management experience is a must.
- OEM training and certification.
- Minimum of 5 years' working experience as a Truck / Bus Service Manager Driver's license preferably Class 1/ 2.
Key Skills & Attributes:
- Vast knowledge about trucks and buses (not general knowledge of passenger vehicles).
- Organisational skills and ability to meet deadlines Very good written and oral communication skills.
- Quality Oriented & Customer focused.
- Strong leadership skills and proven supervisory experience.
- Exceptional negotiation skills.
- Promotional prowess and networking ability.
Other
How to Apply
Interested applicants are requested to send their CVs via email to: recruitments@crocoholdings.co.zw, stating the job applied for in the email subject.
NB: Only shortlisted candidates will be contacted.