Job Description
Applications are invited for this post in our BULAWAYO Branch Service Centre.
Duties and Responsibilities
- Monitor appointment systems by setting realistic and achievable performance.
- Monitor job quality through quality control inspections, repeat repairs and complaints recorded.
- Monitor customer satisfaction reports and develop service offers by targeting new customers and fleet companies and submit reports to the Management.
- Monitor service and parts co-ordination through regular meetings with Parts Department.
- Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met.
- Ensure achievement of total service turnover against planned budgets
- Oversees and supervise all functions including receiving of components, inventory control, production and interim quality checks to ensure compliance with all regulations and workshop procedures.
- Ensure all customer equipment/machinery is presented back to the customer in a clean and presentable standard.
- Coordinates all sectional performance reviews.
- Ensure that safety, health environmental and quality standards are always adhered to by everyone in the department.
- Uphold all TTC/TMC programs presented to Distributors.
- Ensure that there is discipline within the department (monitoring attendance).
Qualifications and Experience
- Class One Journeyman in Automotive Industry and/or Professional qualifications in a automotive engineering.
- Successful hands-on experience in a Service environment at a supervisory level for at least 2 years (can be flexible depending on ability and potential) and at least a Certificate in Supervisory Management.
- At least Class 2 Driver's License.
- Computer literacy and good organisational skills.
- Solid man-management and leadership skills.
- Efficiency and productivity orientation.
- Quality control and time management experience and strong work ethic.
- Exceptional customer care tocus and excellent communication skills.
- Ability to monitor and control workshop activities.
- Confidence and ability to work on own initiative with limited supervision.
Other
How to Apply
Candidates should have the ability to deal with the public and staff in a pleasant, positive, and professional manner, whilst taking constructive and helpful approach at all times. The successful candidate must be a team played and be engaged in their own personal development.
Applications with a detailed CV should be forwarded to: recruitment@toyota.co.zw
Deadline: 18 December 2023 @5pm