Job Description
The Workshop Foreman, who reports to the Service Manager, serves as a direct link between customers, service team, and business partners, and is in charge of ensuring best practices and providing exceptional customer service.
Duties and Responsibilities
- Leads, plans, train and review the work of mechanic staff responsible for inspecting, diagnosing, maintaining and repairing mechanical defects in vehicles and related equipment.
- Delegation of duties and allocation of vehicles and tasks to artisans.
- Outsourcing jobs not undertaken in-house in conjunction with the Parts Manager and Branch Manager.
- Facilitating the safe and prompt collection and delivery of customers vehicles.
- Developing rapport with colleagues, customers and suppliers.
- Ensuring service of vehicles according to dealer’s specifications and standards.
- Ensuring that all warrant procedures are observed, and parts replaced under warranty are claimed back.
- Maintaining the workshop according to the company’s Visual Standards.
- Ensuring that all staff are up to date with events in the Motor Trade Industry.
- Ensuring the expansion of the current Corporate Clientele Base.
- Ensuring that customer complaints are investigated thoroughly and resolved.
- Ensuring that all Artisans, AROs, Assistants are fully utilized and occupied.
- Ensuring that a database of all clients is developed and maintained.
- Ensuring that safety regulations are strictly observed.
Qualifications and Experience
- Class 1 qualified journeyman.
- Minimum of 5 years post Appy experience of which 2 years should have been in a similar supervisory position.
- Class 4 Driver’s license.
- Organisational skills and ability to meet deadlines.
- Good communication skills.
- Quality Oriented & Customer focused.
- Strong leadership skills and proven supervisory experience.
Other
How to Apply
Interested applicants are requested to send their CVs via email to: recruitments@crocoholdings.co.zw, stating the job applied for in the email subject.