Customer Experience Representative (Harare)

Job Description

Cimas is searching for a Customer Experience Representative to provide telephonic, email, social media platforms and internet points for customers to obtain information and support regarding company products and services.

Duties and Responsibilities

• Attending to inbound calls.
• Resolving member queries and complaints.
• Tracking members' payments.
• Tracking and reporting trends in customer calls.
• Upselling of products and services.
• Identifying, documenting and reporting customer call trends.

Qualifications and Experience

• A Diploma in Business Management, Marketing Management, Customer Services or equivalent.
• At least 2- 4 years working experience as a Customer Experience/Business Administrator or in a similar or related environment.
• The ideal candidate should possess clear verbal and written communication skills, with a capacity to produce accurate reports.
• Additionally, the candidate should be able to analyse and solve work-related problems to achieve the correct outcomes.

Other

How to Apply

If you are interested and you meet the stipulated requirements, please submit your letter of motivation and CV to: cimasrecruitment@cimas.co.w, clearly highlighting the position applied for in the email subject. Applications to reach the above no later than 07 October 2024.