High Value Client Officer

Job Description

We are looking for enthusiastic, self - motivated and committed individuals to join our Dynamic team members for the above post. Reporting To: High Value Client Manager.

• Reference Number: Tel20234662

Responsible for acquiring and retaining the High-value customers by proactively offering differentiated customer experience across all product lines and touch points to enhance TelOne brand.

Duties and Responsibilities

• Performs Sales Activities That Include Cross Sell And Upsell Of TelOne Products To High Value Clients And Negotiate Sales Prices And Discounts.
• Implements Corporate Strategy Set By The Billing & Receivable Department In Debt Management
• Manages Churn Of High Value Clients To Maintain Profitability & Initiate Acquisition Campaigns.
• Develops Sales Strategies In Liaison With HVC Services Manager To Improve Market Share In All Product Lines To Maximize Revenue Generation. 
• Initiates Social Engagements For Corporate Clients – Luncheons, Golf Tournaments And Cocktails.
• Negotiates And Prepare Service Level Agreements For Corporate Clients
• Identifies Risky HVC Clients And Reach Out To These Accounts To Ensure They Are Managed And Retained.
• Sets Out High Value Client Prioritization Standards And Service Level Agreements With Back Office Support Functions Across The Business.
• Monitors And Resolves Issues Around Client Experience During Interaction With Loyalty Partners.
• Offers Prioritized Support For High Value Customers’ Product And Service Fulfilment For New Products, New Devices Etc.
• Presents New Products To High Value Clients And Offer Them The First Right Of Refusal Thereby Enhancing Existing Relationships.
• Plans, Research And Develop High Value Clients Preferences Pain Points With A View To Improve Client’s Affinity As TelOne Brand Image.
• Designs And Recommends Appropriate Promotions For Clients To High Value Client Manager
• Completes All Other Related Tasks As And When Required.

Qualifications and Experience

• Bachelor’s Degree In Business Management /Marketing Or Related Business Field From A Reputable Institution.
• Post Graduate Professional Qualification Is An Added Advantage.
• Experience In Account Management And Handling Of High Value Customers.
• Minimum of 3 years’ experience in Client Experience Environment,

Other

How to Apply

To apply for the above post please send email to: careers@telone.co.zw and if you experience any application challenges kindly contact our Human Resources Team on: careerssupport@telone.co.zw.