People Learning Partner (Harare)

Job Description

Are you passionate about Learning & Development (L&D) and skilled in driving organizational success through comprehensive training programs? We are seeking a dedicated individual for the role of People Learning Partner.

As part of our dynamic team, you will be responsible for overseeing all L&D initiatives, from design to delivery, aimed at maximizing employee performance and aligning with our strategic goals. If you have a proven track record in fostering a culture of learning and development within organizations, we invite you to join us in shaping the future of our workforce. Apply now to make a meaningful impact and advance your career with us!

Duties and Responsibilities

• To assess training needs aligned to gaps identified and then design, deliver, and evaluate training sessions.
• Create and design L&D programmes in-line with business objectives that support the management team.
• Ensure individuals have continuous improvement and development for success planning where applicable.
• Communicating Data and metrics that informs and supports both managers and team’s progress and succession planning.
• Set priorities of training needs to ensure the business reaches the targets for the set year.
• Ensure that the L&D function offers quality, cost effective and value-added service.
• Research potential new learning activities.
• Introduce and implement new training processes and systems to record and review training needs and delivery.
• Review the training which is currently offered within the organization and ensure that it is fit for purpose, including induction and e-learning packages.
• Design training profiles for all roles identifying both mandatory and non-essential training and development which support the needs of the business.
• Review training and development records, identifying and collating training needs and identifying the gaps.
• Assign and coordinate the appropriate training for all current employees in line with their roles.
• Implement the training schedule for all employees, establishing review dates and further training in line with employee’s role and requirements of external bodies.
• Map out training plans for new starters and allocate required training and induction programmes on commencement with organization.
• Work proactively with and advise managers on training requirements for roles.
• Work closely with managers to review learning and development interventions for technical competencies, leadership development and personal effectiveness.
• Source, identify and arrange internal and external training to address competency gaps.
• Identify and monitor training KPI’s and prepare reports including but not limited to training costs, hours spent on training, number of delegates trained, budget, and delivery of courses/qualifications.
• Monitor and evaluate feedback and effectiveness of all training and development, collate and distribute quality reports to stakeholders.
• Maintain accurate up to date records, financial reporting for operational costs
• Manage relationships with internal key stakeholders
• Deal with enquiries and to respond accordingly in writing, e-mail or verbally
• To be fully responsible for the induction process by arranging, co-ordinating and facilitating sessions, ensuring all new employees go through the programme requirements.
• Actively seek learning and development best practise from within and outside of the organisation
• Develop sound working relationships with stakeholders to enhance learning and development opportunities.

Qualifications and Experience

• Grade 12 or equivalent.
• L&D or Training equivalent (OD- ETDP) (Essential).
• Registered Assessor (Essential).
• Project management (Desirable).
• At least 5 years' experience within a training environment.
• At least 2 years' experience in the financial services environment is advantageous.
• At least 2 years' experience conducting skills gap analysis and/or training needs analysis.
• At least 1 year experience with L&D reporting and administration including but not limited to report writing and training capturing.
• At least 2 years experience in Design and delivery of innovative training programmes (end to end in terms of the training cycle).
• knowledge and understanding of the compliance around L&D.
• Knowledge of training and development principles.
• Knowledge of how to create assessment tools fit for purpose.
• Effective report writing using analytics to improve on service delivery (ROI measures).
• Computer literate with good Word, Excel and PowerPoint skills.
• Excellent communication skills, both verbal and written.
• Time management.

Additional Skills: