Product Support Officer (Harare)

Webdev Group

Jul. 09, 2024

Job Description

Applications are invited from suitably qualified candidates for the position of Product Support Officer to join a dynamic team in a highly technical environment. Webdev (Pvt) Ltd is Zimbabwe’s leading web hosting, online marketing, e-commerce, online payments, and web development company, a multi-award-winning company, and a market leader.

The Product Support Officer will be responsible for providing top-notch customer service, driving customer satisfaction both internally and externally, and contributing to business growth. This position will report to the Product Lead.

Duties and Responsibilities

Provides timely and effective solutions to internal and external customer queries, ensuring seamless issue resolution and promoting a positive company image.
Develops and implements effective customer onboarding and training to drive successful adoption, usage, and optimisation of new feature releases.
Contribute to developing and implementing effective customer relationship management strategies.
Delivers refresher training and ongoing support to ensure customers' optimal utilisation of marketplace features.
Effectively elicits customer insights and feedback to inform product development, enhance customer experience, and drive business growth.

Qualifications and Experience

Diploma in E-Commerce/ Marketing/ Business Administration/Information technology.
Minimum of 2 years of relevant experience.
Familiarity with relevant customer support software and tools.
Experience in online marketing.

Skills and Competencies:

Ability to work independently as part of a team.
Excellent verbal and written communication skills.
Strong organizational and time management skills.
Problem-solving.
Market research and competitive analysis.

Other

How to Apply

Webdev is an equal opportunity employer and offers a competitive salary and benefits. Individuals who are interested and meet the above criteria should:

Click HERE and complete the Application form by Tuesday 9th July 2024.

No direct emails and no canvassing.

NB: Only Application forms will be reviewed and shortlisted candidates will be contacted

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