Roving Kiosk Tellers (Harare & Bulawayo) x3

BancABC Zimbabwe

Oct. 16, 2024

Job Description

Provide service to BancABC banking customers in a professional manner, through processing transactions, selling bank products, and providing information and advice to banking customers and non-customers on the bank’s products and services. Paying special attention to detail policy and procedures.

Duties and Responsibilities

Cross-selling of bank’s products and services.
Attend to general customer inquiries and provide accurate information.
Customer Service.
Processing Foreign currency switches for all currencies.
Redemption of local and international remittances.
Cash withdrawals and deposit-taking.
Processing Bill payments.
KYC-lite account opening and collection of account opening forms
Transaction capturing.
Daily recording and reporting of transactions processed.
Daily cash position reporting to Supervisor.
Secures all security items, including cash, date stamps, and system access.
Maintain a high level of customer service at all times.
Adhere to policy and procedure both internal and external for the protection of the customer.
Cash balancing regularly.
Attend to and resolve basic technical failures (first-line support).
Assess and escalate of system related issues timeously.

Qualifications and Experience

2 ‘A’ Levels.
5 ‘O’ levels including Mathematics and English.
Studying towards an IOBZ qualification an added advantage.
1 Year experience in Telling preferably in a banking environment.

Skills and Competencies:

Good problem-solving skills, expressing the ability to question, listen and understand and respond to customer queries timely.
The ability to show empathy (where necessary) to diffuse and resolve customer dissatisfaction.
Friendly, cheerful and well groomed.
Excellent interpersonal skills.
Ability to use own initiative.
Strong time Management skills.
Team player with ability to work in a dynamic cultural environment.
Knowledge of legal and regulatory issues typical for the country banking system.

Other

How to Apply

Interested applicants who meet the job requirements should e-mail their CVs to: Careerszim@bancabc.co.zw with the Heading: “Kiosk Roving Teller” (Harare/ Bulawayo)

NB: Appointments will be made in compliance with BancABC’s recruitment policy.

Deadline: 16 October 2024 1630hrs

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