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About 30 per cent of basic foodstuffs such as bread, mealie-meal and sugar being sold in tuckshops and on the streets are underweight, the Consumer Protection Commission (CPC) has said.
The CPC conducted investigations in over five provinces across the country and found that certain products, despite being labelled with the correct weight, contained less than indicated on the packaging, and some products had expired.
The investigation established that soft drinks accounted for roughly 60 per cent of all expired goods. Mbare was identified as a key source of underweight products.
In an interview with <a href="https://www.sundaymail.co.zw/30pc-consumer-goods-in-tuckshops-underweight-report?">The Sunday Mail</a>, CPC chairperson Mthokozisi Nkosi said random checks were done on basic grocery items such as mealie meal, salt, rice and sugar. Said Nkosi:
<blockquote>
It is estimated that such goods account for under 30 per cent of the total being sold. A standard loaf of bread is supposed to be 350 grammes or 700 grammes, and some shops were found selling bread not conforming to the statutory mass and were accordingly prosecuted.
Sugar, in particular the one written Star Sugar, was found to be short in mass, with a 2kg packet weighing 1,6kg.
The selling of underweight goods and measures is shameful, unethical and illegal.
Concerning expired products, the major ones found were beverages and some food items, with beverages accounting for over 60 per cent.
</blockquote>
Nkosi said CPC has embarked on a nationwide blitz, working with Trade Measures, a department in the Ministry of Industry and Commerce, targeting retailers.
He revealed that in total, 1,903 retailers have since been prosecuted this year for violating consumer protection regulations, with 647 cases relating to quality offences. He added:
<blockquote>
Investigations have indicated that the major culprits selling underweight and expired products are the small to medium enterprises, with big supermarket cases being marginal.
The bulk of the underweight products are not coming from established manufacturers, but information points to the fact that these are unscrupulous people buying products from manufacturers in the right quantities, repackaging them, mostly in some parts of Mbare, and selling to unsuspecting consumers…
Offenders found guilty are liable to a fine not exceeding Level Six or to imprisonment for a period not exceeding one year, or to both such fine and such imprisonment.
</blockquote>
Nkosi said the Trade Measures department checks whether products being offered for sale are not short of the quantity required, declared or deceptively/misleadingly packaged to give the impression that the product is more than what is contained.
Earlier this month, the Ministry of Industry and Commerce urged members of the public to be vigilant and report all those found short-changing consumers to its offices or the CPC.
The Ministry of Industry and Commerce’s Trade Measures Department is located on the 13th Floor, Mkwati Building, Cnr 5th Street and Livingstone Avenue, Harare (Contact Numbers: +263 242 707 540/791 823).
The Consumer Protection Commission is at 17 J. Chinamano Ave, Motor Industry Pension Fund Building, Harare (Main Line: +2638677010042, Hotline numbers: +263 719 176 856/861/865 Call Centre: +2638677010043).
More: <a href="https://www.pindula.co.zw/">Pindula News</a>

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30% Of Foodstuffs In Tuckshops Are Underweight - CPC

The Ministry of Industry and Commerce has warned businesses that are allegedly selling products which are underweight and not properly labelled that they will be prosecuted.
In a statement, the Ministry said those businesses found guilty of violating the Trade Measures Act (Chapter 14:23) and the Consumer Protection Act (Chapter 14:44) and deceiving members of the public will be prosecuted. Reads the statement in part:
<blockquote>
The Ministry of Industry and Commerce has noted with concern illegal practices by some unscrupulous businesses who are shortchanging consumers through deceptive tendencies of selling products which are underweight, do not meet labelling requirements and using illegal measuring equipment in clear contravention of the Trade Measures Act (Chapter 14:23) and the Consumer Protection Act (Chapter 14:44).
Manufacturers, packers, retailers and the general public are reminded that in terms of the legislation cited above unless otherwise exempted, it is a requirement that any products for sale in any form shall be sold in prescribed quantities and clearly labelled in a manner as stipulated in the legislation.
It is also an offence to use measuring equipment which is not certified, incorrect, illegal or tampered with. All traders are obliged to have their equipment assized for conformity by the Trade Measures Department.
In line with their mandate of protecting consumers against unjust trading practices, as well as deceptive, misleading, unfair or fraudulent conduct, the Trade Measures Department, Consumer Protection Commission and other relevant agencies of the Government continue to undertake campaigns targeting businesses involved in these illicit and deceptive practices.
Therefore, we would like to urge all perpetrators to immediately stop these malpractices as anyone found in violation of the aforementioned Acts will be liable to prosecution.
</blockquote>
The Ministry has urged members of the public to be vigilant and report all those found short-changing consumers to its offices or the Consumer Protection Commission (CPC).
The Ministry of Industry and Commerce’s Trade Measures Department is located on the 13th Floor, Mkwati Building, Cnr 5th Street and Livingstone Avenue, Harare (Contact Numbers: +263 242 707 540/791 823).
The Consumer Protection Commission is at 17 J. Chinamano Ave, Motor Industry Pension Fund Building, Harare (Main Line: +2638677010042, Hotline numbers: +263 719 176 856/861/865 Call Centre: +2638677010043).
More: <a href="https://www.pindula.co.zw/">Pindula News</a>

Ministry Of Industry Warns Businesses Selling Underweight Products

Eighteen (18) retail outlets were last year fined for selling expired goods in contravention of the Consumer Protection Act, with one of the shops fined US$3 000 by the High Court for selling baby products that expired in 2015.
Consumer Protection Commission (CPC) research and public affairs manager Kudakwashe Mudereri told State media that they launched an operation targeting shops selling expired and substandard products between April and December 2023.
Mudereri cited retailers Food World, Gains Cash and Carry and Bismilar Investment as the major culprits. He said:
<blockquote>
In line with the provisions of the Consumer Protection Act, which requires the commission to enforce consumer rights through its inspectors, compliance officers and investigators have been carrying out enforcement blitzes throughout the country, working with other law enforcement agents and other key stakeholders.
From April to December 2023, the Consumer Protection Commission prosecuted 18 companies for selling expired products.
What is more worrying to the commission is that one of the shops caught and prosecuted for selling expired products was selling baby products, which expired as far as 2015, thereby destroying the future of the country.
Given the severity of the case, the shop was prosecuted at the High Court and made to pay a fine of US$3 000.
</blockquote>
Section 10 of the Consumer Protection Act prohibits suppliers from selling or marketing goods that do not conform to mandatory safety and quality standards.
Mudereri said consumers have the right to health and safety as prescribed by the Consumer Protection Act and can return goods to the supplier if the goods are not safe or have defects.
He also said that Section 42 of the Consumer Protection Act outlawed “disclaimer clauses” by prohibiting suppliers from displaying notices that purport to disclaim any liability including “No Refund, No Returns and No Exchanges”. Added Mudereri:
<blockquote>
Furthermore, Section 51 (1a) and (2) require suppliers of goods and services to take necessary and appropriate measures to provide fair value, good quality and safe products to consumers.
It is in this spirit that suppliers are prohibited from selling expired products, where any supplier or trader who contravenes this legal requirement shall be guilty of an offence and liable for prosecution
</blockquote>
The Consumer Protection Act is designed to protect the rights of consumers and regulate business practices to ensure fair and ethical treatment.
The law empowers consumers to seek compensation for damages or losses resulting from unfair business practices.
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Shop Fined US$3 000 For Selling Baby Products That Expired In 2015

The Consumer Protection Commission (CPC) said that more than 400 retailers have been prosecuted, while 100 others have been issued with compliance notices over the past two months for breaking the law in their dealings with consumers.
Speaking to <a href="https://www.sundaymail.co.zw/400-retailers-sanctioned">State medi</a>a, CPC research and public affairs manager Kudakwashe Mudereri revealed that some of the culprits are telecommunications companies.
The companies have been accused of engaging in the sale of expired products, non-compliance with product labelling regulations and failure to display prices on goods, among other violations.
Mudereri warned retailers who persistently cheat and default on their obligations that they will have their licences revoked. He said:
<blockquote>
So far, over 3 000 inspections have been done. Out of that, over 100 have been issued with compliance notices and over 400 have been successfully prosecuted and over 200 cases have been successfully investigated.
Over 98 per cent of the investigations have resulted in consumers being given their refund or an exchange of the faulty product or good.
Some have even been given their mobile phones back by telecom companies after our interventions.
</blockquote>
Mudereri said the most prevalent violations included displaying disclaimer notices such as “No returns”, “No refunds” and “No exchange” and selling expired products.
The other violations include failure to give a warranty on products; failure to display prices for goods and services; failure to provide product labelling; and failure to issue receipts to customers.
CPC has carried out successful inspections in Harare and Bulawayo and has now turned its attention to all small towns across the country. Added Mudereri:
<blockquote>
Following the arrests that were made in Harare, Bindura and Chinhoyi, the commission also made some arrests in Manicaland, where over 60 businesses were made to pay fines for violating provisions of the Consumer Protection Act.
In addition, the commission did 291 inspections in Masvingo, and 33 businesses were issued with compliance notices and 88 were prosecuted.
</blockquote>
The Consumer Protection Act (Chapter 14:44) confers rights to consumers. Some key features and provisions of the Consumer Protection Act are consumer rights, prohibition of unfair practices, product liabilities and safety, consumer contracts, consumer education and awareness, and dispute resolution.
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