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Former opposition Member of Parliament Fadzayi Mahere has criticized the Reserve Bank of Zimbabwe (RBZ) following its request for public participation in a Customer Satisfaction Survey.
The RBZ stated that the survey aims to gather feedback from customers to better understand their experiences and identify areas for improvement. <a href="https://forms.office.com/pages/responsepage.aspx?id=TJ3OxyovCkKubw7m-T3sVQS7ovPjqRtDt1qqUdOZnS9UMUtGSU8yMFNNSVdHVFhJSlA4WVpYVkJURS4u&amp;route=shorturl">click here for the link to the survey</a>). The central bank said:
<blockquote>
We value your feedback and invite you to participate in our survey regarding the services provided by the Reserve Bank of Zimbabwe in 2024. Your insights are crucial in helping us understand your experiences and identify areas for improvement. Please take a moment to answer the provided questions honestly and thoroughly. Your responses will remain confidential, and we will use them solely to enhance our service delivery.
</blockquote>
In response, Mahere argued that the RBZ should issue a public apology instead of inquiring about customer satisfaction, particularly given its failure to fulfill basic responsibilities, such as issuing a timely Monetary Policy Statement.
She also pointed out that the ZiG currency, launched by the RBZ in April 2024, is already out of circulation before the larger denominations were even released. Wrote Mahere on X:
<blockquote>
Oh my gosh – the audacity! For a minute I thought it was a parody account. How dare you ask about customer satisfaction when you failed to do the bare minimum of issuing a Monetary Policy Statement on time as is mandatory under the RBZ Act only to launch a dud of a currency that you pretended was backed by gold and is now out of circulation before the big notes were even released? Your incompetence is breathtaking and you owe us an apology.
Even your boss won’t take a chance with your ghost currency and gives donations and prizes in USD. The whole of SADC won’t touch it.
Everybody is highly dissatisfied. Your silly survey is tone deaf and doesn’t even canvass issues relevant to your actual mandate.
</blockquote>
More: <a href="https://www.pindula.co.zw/">Pindula News</a>

Pindula News

Former MP Fadzayi Mahere is mad at RBZ for doing a customer survey instead of apologizing for issues like not releasing timely Monetary Policy Statements. She says the new ZiG currency failed, and no one wants it. Mahere thinks the survey is useless and doesn't address the real problems. RBZ wants feedback on its services, but Mahere says they need to say sorry for their mistakes first. She thinks RBZ should focus on fixing problems instead of asking about customer satisfaction.

"Even Your Boss Won't Touch ZiG", Mahere Slams RBZ Over Customer Satisfaction Survey

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