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In light of the ongoing COVID-19 pandemic that has shrunk economies, restricted movement, and affected businesses and household incomes alike, Hello Paisa, one of South Africa’s largest international money transfer providers, has decided to reduce remittance rates by 50% in order to bring relief to diaspora based Zimbabweans who wish to use their service to send cash to their friends and relatives in Zimbabwe.
According to Hello Paisa, the decision to cut remittance rates by 50% was driven by a stagnating economy and potentially irreparable damage done to the living standards of the population’s most vulnerable. Speaking about the recent development, Hello Paisa MD Sayjil Magan said:
<blockquote>A substantial amount of Zimbabwean migrants call South Africa home, and their earnings are a vital source of income for their families. The inability to send money home is a catastrophic circumstance for both our residents and their loved ones. As expenses are a major pain point for all South African residents -now more than ever – it is our mandate to create access to the most cost-effective remittance service.
Zimbabwe is currently facing its own unique hardships economically, and Zimbabweans residing in South Africa are very cognisant of getting support to their family as safely and affordably as possible. As such, we focus on three forms of collection: cash, mobile wallet or bank account transfers, and these cross-border transactions are settled instantly.
If we are to recover from the recession caused by the coronavirus pandemic, fintechs and the private sector alike must adjust our strategies to ensure people’s survival. One of many steps we are taking to alleviate the economic hardships of our customers is to ensure the cheapest and most accessible forms of financial services.</blockquote>
Furthermore, Hello Paisa also introduced a free digital banking solution for its subscribers which will see subscribers having a free bank account they can use to keep their money. Commenting on the solution, Magan said:
<blockquote>…not only are migrants offered a leading money and goods remittance service, but now also a free bank account to save there hard-earned money.</blockquote>
Hello Paisa also has a grocery remittance service branded <a href="https://www.pindula.co.zw/Malaicha">Malaicha.com</a> and it serves customers in many parts of the country. Subscribers of <a href="https://news.pindula.co.zw/2019/07/31/wanna-send-groceries-home-from-south-africa-try-malaicha-com/">Malaicha.com can send groceries from South Africa to their friends and family</a> in Zimbabwe and the groceries can be collected from Malaicha collection points in Zimbabwe.

Pindula News

Hello Paisa Reduces Remittance Rates By 50%

Hello Paisa MD Sayjil Magan speaks about why they started Malaicha.com and the problems they are solving with their brand new baby <a href="https://www.pindula.co.zw/Malaicha">Malaicha.com</a>.
<blockquote>The reason for [Malaicha.com] is that we are Hello Group believe ourselves to be solutionists. We believe the best solution to our customer base – our customer base are migrants in South Africa – and that’s where Malaicha.com comes from.
We realised that Zimbabweans living in South Africa needed a way to send their groceries back to Zimbabwe to their loved ones. We realised also that they were sending them through informal means which was uncertain and very costly.
And that is why we developed our app, which makes it a certain service, guaranteed services and one that is very cost-effective.</blockquote>
Pindula asked him about the possibility of expanding beyond groceries, into medication and building material.
<blockquote>So I had to start somewhere. So we started with groceries and basic neccessities that people would need. We also have toiletries, baby care, stationery. But building materials, defintely coming soon. Medication requires special permits – we would need to apply for those so it;s more of a long term.</blockquote>
<div class="jetpack-video-wrapper"><iframe allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen="" frameborder="0" height="360" loading="lazy" src="https://www.youtube.com/embed/41i1paas1Fk?feature=oembed" title="Hello Group MD talks to Pindula about Malaicha" width="640"></iframe></div>
Malaicha.Com is a grocery remittance service which Zimbabweans living in South Africa can use to send groceries back home. The same day service allows the sender to choose from their 300+ list of groceries and toiletries,  pay for them and their friend or relative gets the goods in Zimbabwe. The goods can be collected in Mutare, Masvingo,  Harare and Bulawayo.

WATCH: Hello Paisa MD Speaks On Why They Started Cross-Border Grocery Remittances Malaicha.Com

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