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Nyaradzo Group CEO Philip Mataranyika said that the funeral insurer will not take legal action against individuals who used social media platforms to spread false information about the company’s operations.
A few months ago, Nyaradzo was a victim of a social media campaign where it was accused of profiteering at the expense of clients.
The activist behind the campaign Alistar Nyamarari Chibanda has since retracted his allegations and apologised to Nyaradzo, claiming he was fed false information.
Speaking in a recent interview with The Standard, Mataranyika said the episode enabled the company to identify some information gaps that it was now addressing. He said:
<blockquote>
When the recent debates on social media and elsewhere started, we took time to listen to what was being said, noting what we felt were genuine concerns while sifting through what we felt were sentiments entirely aimed at hurting the brand.
Nyaradzo has always been the one friend you can count on during life’s most trying times.
As a brand, we are committed to our clients with whom we have walked through difficult times.
As such, we were humbled to see many people from different walks of life, our clients included, defend the brand and show how much they know about our products and services.
We also identified some information gaps, which we are now working on plugging.
There were many learning points regarding the needs of the Nyaradzo client of today.
We also took advantage of the increased publicity to reach out to existing and potential clients to whom we reaffirmed our commitment to being at their service at all times.
… this particular incident seems to have been orchestrated by those with little knowledge about the workings of insurance.
Instead of bashing them in return, we will go out to educate them, so they are better informed.
</blockquote>
Mataranyika said people who retracted their allegations and apologised may have themselves been victims of false information, hence no legal action will be taken against them. Said Mataranyika:
<blockquote>
We knew even as this started and spread that once they had access to correct information and if they are decent beings, the natural response would be to apologise and retract, which is what they did.
We are not pursuing any legal action against them; on the contrary, we have warmly welcomed a significant number of them into the Sahwira family.
Nyaradzo’s doors remain open to everyone who wants an all-weather friend, regardless of background.
</blockquote>
| <a href="https://www.newsday.co.zw/thestandard/business/article/200005457/interview-nyaradzo-group-ceo-opens-up-on-smear-campaign-state-of-insurance-industry">The Standard</a>

Pindula News

"Nyaradzo Will Not Take Legal Action Against Slanderers"

Nyaradzo Group founder and Chief Executive Officer Philip Mataranyika has responded to the debate around the company’s funeral benefits.
Posting on his Facebook page, Mataranyika sought to explain that the company was not giving its clients a raw deal. He wrote:
<blockquote>
Just to give perspective to the discussion that has been raging on social media for the past few hours.
I would like to let the public know that we have policies that mature and those that do not because for two reasons, pricing and flexibility.
Over the years, we have had policies that mature and could cover only principal members.
Because we are an organisation that cares about and understands the African and Zimbabwean culture we introduced a new generation of policies that were flexible and affordable. 
The first of those policies was the six-pack whose highest premium for all six is US$57. Because clients saw value in a policy transaction that covered six members of the family including parents from both sides, they opted out of the traditional policies that mature and migrated to the six-pack plan.
The traditional policies almost died as fewer and fewer people signed up for them, but we have kept them on our books. Let me take this opportunity to work out the possible scenarios.
With our six-pack plan, which covers six people of any age the highest premium is US$57 per month. Let’s work it out together so you see what this means. $57×12=$684. Multiply that by say 20 years which is $13680.
Now among those that can be covered under the six-pack plan are parents of both spouses, four of them who may all be above the age of 70 and may die within the twenty-year period.
Assuming the cost of funeral services for each is about US$10000. Multiply that by 4 which gives you US$40000 and you still have the husband and wife to go.
Assuming they both die within the twenty-year period, the cost of service provision goes up to US$60000.
Even if you say the cost of service provision for each of them is US$5000 the total cost of service provision for all is US$30000 in the event they die within the twenty-year period which is a possibility.
That is still more than double the total premium of twenty years. Tell me why anyone thinks we are out to give clients a raw deal.
Even if we work it out at US$4000 per person, the cost of service provision at US$24000 for all four is still more than the total premiums paid.
Remember also that children of the principal member are covered for free and could also die as death doesn’t come only to the aged.
</blockquote>

Nyaradzo Group Boss, Philip Mataranyika, Responds To Debate Around Company's Funeral Benefits

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