<p>Just over 50 percent of Zimbabweans are unhappy with the mobile internet performance offered by the country’s mobile network operators (MNOs).</p>
<p>A recent survey by <a href="https://www.techzim.co.zw/2023/05/telecel-might-be-struggling-but-its-few-remaining-subscribers-are-the-happiest-results-of-the-mobile-internet-survey-we-ran/"><span style="text-decoration: underline;">TECHZIM</span></a> in which a total of 939 responses were recorded shows that 50.1% of mobile internet users were “very unhappy” with the performance. Part of the TECHZIM report reads:</p>
<h2 id="h-internet-speed">Internet Speed</h2>
<h3>Overall</h3>
<ul>
<li>MNO distribution of respondents is: 68.3% Econet, 30% NetOne, and 1.7% Telecel</li>
<li>50.1% of respondents are very unhappy with their internet speed</li>
<li>2.4% of respondents are very happy with their internet speed</li>
<li>The average download speed tested by respondents is 7.94Mbps</li>
<li>The average upload speed tested by respondents is 4.91Mbps</li>
<li>The highest-tested download speed is 202Mbps (Econet)</li>
<li>The highest-tested upload speed is 36Mbps (Econet)</li>
<li>9.8% of respondents recorded a speed of 0Mbps after running a speed test/speed test failed to run because of a poor internet connection.</li>
</ul>
<h3>Econet Internet speed feedback</h3>
<ul>
<li>Average download speed on Econet is 9.57Mbps</li>
<li>Highest recorded download speed on Econet is 202Mbps</li>
<li>80.6% of Econet respondents are either unhappy or very unhappy with their internet speed</li>
<li>6.8% of Econet respondents are either happy or very happy with their internet speed</li>
</ul>
<h3>NetOne Internet speed feedback</h3>
<ul>
<li>Average download speed on NetOne is 4.5Mbps</li>
<li>Highest recorded download speed on NetOne is 50.04Mbps</li>
<li>82.6% of NetOne respondents are either unhappy or very unhappy with their internet speed</li>
<li>7.5% of NetOne respondents are either happy or very happy with their internet speed</li>
</ul>
<h3>Telecel Internet speed feedback</h3>
<ul>
<li>Average download speed on Telecel is 8.04Mbps</li>
<li>Highest recorded download speed on Telecel is 39.33Mbps</li>
<li>31.3% of Telecel respondents are either unhappy or very unhappy with their internet speed</li>
<li>50.1% of Telecel respondents are either happy or very happy with their internet speed</li>
</ul>
<h2>Internet Stability and Performance</h2>
<h3>Overall</h3>
<ul>
<li>49.2% of respondents report a very unstable internet connection</li>
<li>1.8% of respondents report a very stable internet connection</li>
<li>Internet stability is very bad in the afternoon and very good in the evening</li>
</ul>
<h3>Econet Internet stability feedback</h3>
<ul>
<li>87.7% of Econet respondents are either unhappy or very unhappy with their internet stability</li>
<li>2.9% of Econet respondents are either happy or very happy with their internet stability</li>
</ul>
<h3>NetOne Internet stability feedback</h3>
<ul>
<li>86.9% of NetOne respondents are either unhappy or very unhappy with their internet stability</li>
<li>4.6% of NetOne respondents are either happy or very happy with their internet stability</li>
</ul>
<h3>Telecel Internet stability feedback</h3>
<ul>
<li>56.3% of Telecel respondents are either unhappy or very unhappy with their internet stability</li>
<li>31.3% of Telecel respondents are either happy or very happy with their internet stability</li>
</ul>
<p>Zimbabwe’s telcos have not been spared by the country’s economic challenges and this has negatively impacted on their revenues and their ability to invest in infrastructure and network upgrades.</p>
<p><strong>More: <a href="https://www.pindula.co.zw/">Pindula News</a></strong></p>


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Survey: Most Zimbabweans Unhappy About Their Internet Speed

<p>The Telecommunications Operators Association of Zimbabwe (TOAZ) has petitioned Parliament to pass laws that allow companies in the telecommunications (telcos) sector to peg their tariffs in US dollars to hedge against inflation.</p>
<p>TOAZ chairperson Lawrence Nkala told Parliament that if they are allowed to peg tariffs in USD, it will ensure the stability of pricing in the telcos sector. Said Nkala:</p>
<blockquote>
<p>We request that legislators urgently consider a review of the pricing model of the sector so that the prices are determined in US$ and converted to Zimbabwe dollars using the prevailing interbank rate.</p>
<p>This will introduce stability in the pricing of our products and better transparency in our communication with our customers.</p>
</blockquote>
<p>Telecoms regulator Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) last month increased tariffs by 50%.</p>
<p>Zimbabwe’s telecoms sector is currently grappling with foreign currency shortages, low tariffs, and prolonged power outages which have negatively impacted coverage, access, and service quality.</p>
<p><strong>More: <a href="https://zero.pindula.co.zw/">Pindula News</a></strong></p>


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